Escort guests rather than pointing out directions.Never say "it's not my job".Answer the phone with a smile.These are all examples of service standards. Companies use them to train their staff. For service to grow truly an opportunity of life, however, such standards should be embraced by each individual on the team. I must want to escort guests.I must want to solve the phone in 3 rings, and i must want to offer assistance if a customer appears burned. So in addition to your company-wide standards, challenge your individual employees to come up with ways they intend to contribute for your personal company's service mission. These "personal" service standards are unique for the individual, should reinforce their strengths, and give them deal with their opportunities for add-on.
"Oh sure," you think, (wink wink).
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Published on 2024/09/20
Published by Royce328140
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Imbler
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